Exchanges & Returns

At SO IN COSME, we are committed to providing high-quality products and excellent customer service.

Due to the nature of cosmetic, skincare, and personal care products, we are unable to accept returns or exchanges for hygiene and safety reasons.

Final Sale Policy

All sales are final.

We do not accept returns, exchanges, or refunds for:

• Opened or used products
• Change of mind
• Incorrect product selection
• Allergic reactions or individual sensitivities
• Sale or promotional items

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We carefully inspect all orders before shipment. However, if you receive an item that is:

• Damaged during transit
• Defective
• Incorrectly shipped

please contact us within 3 days of receiving your order.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Requests submitted after 3 days of delivery may not be eligible for review.

Resolution Process

Once we have reviewed your claim, we may offer one of the following solutions at our discretion:

• Replacement of the damaged or incorrect item
• Store credit
• Refund for the affected item

SO IN COSME reserves the right to determine the appropriate resolution based on each individual case.