Shipping Information

At SO IN COSME, we strive to process and ship all orders as quickly and carefully as possible from our warehouse in Quebec, Canada.

Shipping Destinations

We currently ship within Canada only.

Unfortunately, we do not offer international shipping at this time.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or statutory holidays will be processed on the next business day.

During promotional periods, holidays, or peak seasons, processing times may be slightly longer.

Shipping Methods

We primarily ship through Canada Post and UniUni.

The shipping carrier and service level are selected based on the parcel's weight, dimensions, and destination to ensure the most efficient delivery.

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are:

Destination Estimated Delivery Time
Quebec 1–3 Business Days
Ontario 2–5 Business Days
Western & Atlantic Canada 3–8 Business Days

Please note that delivery times are estimates only and may vary due to carrier operations, weather conditions, holidays, and remote locations.

Shipping Rates

Quebec

  • Free Shipping on orders over $49 CAD
  • Flat Rate Shipping of $12 CAD on orders under $49 CAD

Rest of Canada

  • Free Shipping on orders over $75 CAD
  • Flat Rate Shipping of $12 CAD on orders under $75 CAD

Shipping promotions may be adjusted during special events and promotional periods.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order.

Orders will be shipped to the address provided during checkout.

SO IN COSME is not responsible for packages lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply for returned or redirected packages.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Lost, Delayed, or Damaged Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

SO IN COSME is not responsible for delays, loss, theft, or damage caused by shipping carriers, weather conditions, or circumstances beyond our control.

If you experience any shipping issues, please contact the carrier directly and file a claim using your tracking information.